TenacIT Support

Proactive NOT Reactive

Good support fixes the problem. Great support fixes it before you know.

Everything eventually breaks. When it happens we want to be proactive, NOT reactive, solving problems before you experience them. If we can’t be proactive, we will be certainly be diligent in fixing the issue so that you are back up and running as soon as possible.

At TenacIT, we want you to automatically think of us when things don’t work the way you expect them to, and automatically assume we have an answer ready to go. That is our definition of great customer service.

Technology Support - The Foundation of IT

Information Technology (IT) departments started their 20th century roots as a support group for companies looking to support advanced technology solutions that they got talked into buying. XYZ Tech Company would introduce, sell, setup and initially support the systems they manufactured with the understanding that the purchasing companies would provide their own support as time passed. “IT Guys,” as they have been commonly called, are first and foremost, the individuals called in to help when a piece of technology is not working as expected. If it has a wire, software, beeps, hums…whatever, it belongs to IT and the staff that support it.

Call them computer nerds, geeks, techies, technology gurus, or any other term of endearment, they are the glue that binds modern companies together.

At TenacIT we have a keen understanding of what “good support” looks like. TenacIT Nerds:

Are Reliable
Are Knowledgeable
Are Proactive
Are Efficiency Driven
Are Creative\Out of the Box Thinkers
Understand that they exist only to make everyone else’s job easier.
Have a knack for understanding what a computer is being told regardless of what you think you are telling it.

Fully Managed Support

TenacIT’s Fully managed technical support package provides your company with the best of all world. On-Premise tech support, call center triage, Tier 2 and Tier 3 support and coverage over nights and weekends. When we say fully managed, we mean FULLY MANAGED. Call one of our support Nerds to discuss your tech support needs today.

Co-Managed Support

Need 1 and a 1/2 support team members? Maybe you need an overflow support call center. Perhaps you just want a Tier 2 or Tier 3 support team for certain types of specialized requests. No matter what the situation is, if your current support team needs a little extra help, then TenacIT is happy to fill in. It’s your team, we’re just here to help.

After Hours Support

At some point your elves need a vacation, or they just need some sleep. When your elves are away, but your business is still up and running, rest easy knowing that TenacIT’s elves are there to help. Whether your company needs just a few nights of coverage, holiday backup, or a full on nights and weekends technical support team, TenacIT has you covered.

Emergency Support

An emergency is never planned, almost always at a “bad time” and usually overwhelms your resources. When emergencies strike and an extra set of knowledgeable hands are required, call on TenacIT for help. While we are never happy to hear of your misfortune, we are always happy to help where we can.