Great support is one that you automatically assume will fix the problem.
No one likes it when their computer or network is not working. And the last thing anyone wants is to have to deal with a “customer support” rep that can’t seem to fix the issue reliably.
TenacIT Nerds not only have years of experience with computer systems of all types, but we have a Rapid Expedition process where our triage Nerds give it the good college try, but quickly begin collaborating with a Senior Nerd to resolve the problem. We’re in the IT business, not the business of wasting your time.